An integrated electronic system to automate the services of electricity distribution companies’ centers, allowing the customer to make use of 26 services through dealing with one window in each relevant branch, and aiming to:
Improve and automate the services provided to citizens and standardize the procedures necessary for each service’s performance as well as the time required for completion.
Raise the efficiency of the role of citizens' service offices, diminish the use of paperwork and pay attention to complaints as well as offering quick solutions.
Ease reports’ making process as well as statistics of beneficiaries of the distribution companies’ services.
One-stop services automation system has been adopted within 457 distribution centers out of 472 at the distribution companies level.
The One-stop services have been correlated with a complaints & failures receipt system on the number (121), through the support of the main customer service center on the number (121), to answer citizens’ queries and inquiries about the papers of each service (power connection, installation of counters, removing counters, each service’s cost, and the duration of implementation for each).
These are the entities that follow the Ministry and are affiliated with it under its supervision and are employees of citizens benefit from it directly through the Ministry of Electricity and Energy.