Guide of public services

Services definition

Citizens can report counter’s reading on his own via many channels:

-         The hotline 121 that works round-the-clock.

-         The websites of distribution companies.

Required documents

Account references

Service provision location

Addresses of service centers of distribution companies (link)

Duration from order until attainment

Immediately

Required fees

Free from fees

Services definition

Enabling the monetary and non-monetary payment of electricity invoices via Fawry Dahab ports and other similar companies all over the country

Required documents

Account references

Service provision location

Addresses of service centers of distribution companies (link)

Addresses of Fawry Dahab ports (link)

Duration from order until attainment

Immediately

Required fees

Nominal fees according to the provider company

Services definition

The subscriber’s request for a statement stating that he is a contractor/conciliator with the distribution company

Required documents

-         National ID

-         The beneficiary’s attendance or a one of legal state

-         A recent electricity invoice

Procedures

-         The subscriber must complete the statement application form

-         Paying the prescribed fees

-         Receiving the statement after verifying the documents

Service provision location

Addresses of service centers of distribution companies (p. 30–54)

Duration from order until attainment

30 minutes

Required fees

30 LE regardless of the tax

Services definition

The subscriber’s request for a statement stating his consumption within a period

Required documents

-         National ID

-         The beneficiary’s attendance or a one of legal state

-         A recent electricity invoice

Procedures

-         The subscriber must complete the statement application form

-         Paying the prescribed fees

-         Receiving the statement after verifying the documents

Service provision location

Addresses of service centers of distribution companies (p. 30–54)

Duration from order until attainment

60 minutes

Required fees

30 LE for the first year and then 10 LE for each subsequent year regardless of the tax.

Services definition

Electrifying Legal residential premises for which an electrification approval of competent neighborhood’s authority is issued 

Required documents

-         National ID

-         An electrification approval letter from the neighborhood’s authority

-         Deed of possession or ownership

-         License and architectural drawings

Procedures

-         The subscriber must complete the Electrification form

-         Conducting on-site inspection and calculating the cost of the electricity inspection  and including it for payment

-         Paying the value of the inspection  and the issuance of permits necessary for drilling if requested

-         Performing the inspection  and finishing the application

Service provision location

Addresses of service centers of distribution companies (p. 30–54)

Duration from the order until attainment

(Application submission = one day), (conducting and preparing the inspection  as well as inclusion for payment = 8 days from the date of application), (implementation of the inspection  and installation of the counter = 9 days after the payment of the inspection  and extracting travel permits)

(the total is 18 days)

Required fees

The typical value of residential electricity connection is 350 LE/kVA in addition to the value of the counter and any cost for the required technical procedures

Services definition

Electrifying investment enterprises 

Required documents

-         National ID

-         An electrification approval letter from the neighborhood’s authority

-         Tax card

-         Commercial register

-         Deed of possession

Procedures

-         The subscriber must complete the Electrification form

-         Conducting on-site inspection and calculating the cost of the electricity inspection  and including it for payment

-         Paying the value of the inspection  and the issuance of permits necessary for drilling if requested

-         Performing the inspection  and finishing the application

Service provision location

Addresses of service centers of distribution companies (p. 30–54)

Duration from order until attainment

(Application submission = one day), (conducting and preparing the inspection  as well as inclusion for payment = 8 days from the date of application), (implementation of the inspection  and installation of the counter = 9 days after the payment of the inspection  and extracting travel permits)

(the total is 18 days)

Required fees

The typical value of investment electricity connection is 550 LE/kVA in addition to the value of the counter and any cost for the required technical procedures

Related Websites

These are the entities that follow the Ministry and are affiliated with it under its supervision and are employees of citizens benefit from it directly through the Ministry of Electricity and Energy.