This 24-hour service offers full communication to answer complaints of citizens, inquiries, and services.
A unified electronic system for complaints receipt in the electricity sector on the number (121) via the outsourcing of the service to one of the specialized national companies, which act as a neutral party in order to ensure service delivery according to international standards and conditions as well as preparing daily and monthly reports to monitor closed complaints percentage.
The service is offered through calling No. 121 of electricity distribution companies in order to report power failures or complaints. The customer will be contacted to confirm the response and solution of the problem and through this system, customers will be surveyed in order to identify electricity services’ quality.
On 3/7/2018, a pilot project was conducted under the supervision of 6th of October sector of South Cairo Electricity Distribution Company to provide some one-stop services (14 services) through the number mentioned above.
The response rate of public complaints center (121) until 28/5/2019 with total cases of 6141611.
These are the entities that follow the Ministry and are affiliated with it under its supervision and are employees of citizens benefit from it directly through the Ministry of Electricity and Energy.